Director of Customer Success

We are seeking a talented leader to oversee the development and growth of Maidbot’s Customer Success Team. This includes the coordination of account management and CRM strategies while managing the growth of Maidbot’s revenues. The ideal candidate will be able to work closely with clients to leverage the power of our solutions while building and maintaining strong professional relationships with clients and colleagues. Excellent communication skills, and a passion for pioneering a revolution in hospitality are essesntial to succeed in this position.

RESPONSIBILITIES

  • Lead a team responsible for training new clients and addressing both product-related and technical questions
  • Define/track success criteria while monitoring goals and providing insights on overall health of customer relationships
  • Collect, analyze, and extrapolate from data to make the customers’ experience with the company as seamless as possible
  • Interact with and provide feedback to the interal engineering team to enhance the company and its services

QUALIFICATIONS

  • B.S. / M.S. in business/hospitality administration or other related field
  • Applicants must be authorized to work in the U.S.
  • 3-5 years of experience in Customer Success or Client Relationship Management